SMRT celebrates its 30th anniversary of MRT operations this year. But the mood is not exactly celebratory.
Instead, SMRT’s group Chief Executive Officer sent a sombre email to staff yesterday to urge them to learn from the recent tunnel flooding issue seriously.
“This will be a crucial new beginning for SMRT if we commit ourselves to a culture of discipline and excellence in providing safe, reliable, commuter-focused public transport services that Singaporeans can be proud of”
7 November was supposed to be a celebration but was instead marked with the company being called out by Transport Minister Khaw Boon Wan for its “work culture” during his ministerial statement.
In his email, Kuek also said:
“…we were awash in collective shame because a few of our staff had let us down. They did not do what they were entrusted to. Their supervisors assumed that nothing would go wrong just because it hadn’t gone wrong before.”
Seated in the gallery of Parliament house during Mr Khaw’s statement were the senior management of SMRT, including CEO Desmond Kuek.
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