Netizen claimed that his 63-year-old mother was discharged from A&E at 4am and had to return to Ng Teng Fong hospital for consultation with doctor at 8.45am.
According to him, the consultation could not be rescheduled and his mother could not be warded overnight. Furthemore, upon reaching home, they realized that the IV needle was not removed.
Here’s his full account:
First, you discharged my mother at around 3.20am with all the admin process finished by almost 4am. Without consulting us on the schedule for follow up, you “confirmed” her appointment on the same day at 8.45am! You mean my mum, who just went thru all the A&E treatment with medication, while still suffering from headaches and dizziness, had to be sent home, only to sleep/rest for less than 2 hours, and return back to hospital?
– Asked to reschedule appointment, was told “cannot” because the doctor fixed it already.
– Asked to be warded, so that she could have a good rest, also cannot.
收钱很快, 多做一点 (合理要求) 难?!!
Totally ridiculous!! If it was that urgent to come back for follow up in 5 hours time, shouldn’t she be admitted?
Secondly, we reluctanly went home, but once reached and when my exhausted mum took off her jacket, only to realise that you left a “present” for her, in the form of needle (for IV) NOT REMOVED!!
Called the hospital and was told it was easy to remove by ourselves else have to return to the hospital. My poor mum was already totally drained and still hurting, and you still require her to run up and down like being played.
HellooOooOOo…we TRUSTED you to take care of the sick and pay the ever increasing medical fees as requested believing that we will be in good hands!! Despite the trust and medical charges, this is the kind of rubbish “professionalism” displayed?
I would like to think otherwise but it seems like, in my opinion, the so-call medical service that you displayed shows extreme lack of empathy, appallingly unprofessional practices, perhaps because IT WAS NOT YOUR MUM that was suffering, hence the indifference.
NG TENG FENG GENERAL HOSPITAL, in my eyes, you are a total disappointment!!
He later published a new post to clarify that he does not expect any compensation but hope that the hospital can improve their service standards.
Update: Ng Teng Fong hospital has reached out to this family and assured them that they are looking into this matter seriously. Meanwhile, the family wants to give them the opportunity to investigate the matter.
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