A reader submission sent to Sure Boh on 24 August 2025, 7.01pm, showed a less-than-appetising sight at BreadTalk HQ — a floss waffle on display that appeared to be covered in mould.
Photos taken at the outlet show the floss waffle, priced at $3.10, wrapped in cling film with visible greenish and whitish patches on its surface. The waffle was placed in the display counter alongside other food items.
In the submission, the reader asked: “Display product can display mouldy waffle ah?” expressing concern over hygiene and food safety.
Netizens respond
The post quickly drew attention online, with many netizens shocked that such a product was allowed to remain on display. Some questioned if staff had overlooked the condition of the food.
Some joked that BreadTalk was just adding a new topping,
Source: Facebook
while others voiced concern over food safety and called for immediate action.
Source: Facebook
BreadTalk Singapore apologises for the oversight
Within 24 hours, the post caught BreadTalk’s attention. In a Facebook reply, BreadTalk Singapore apologised for the oversight, stressing that it did not reflect the company’s standards. The mouldy item was removed, and the bakery said it is taking immediate steps to review its product display protocols to prevent a repeat.
BreadTalk wrote:
“Thank you for sharing this with us. We sincerely apologise for the oversight. It does not reflect the standard BreadTalk holds itself to and the item has been removed yesterday. We are taking immediate steps to review our product display protocol to prevent this from reoccurring. We appreciate your feedback and the opportunity to improve.”
The company added that it values customer feedback and assured that measures are being put in place to avoid similar incidents in the future.
