Customer asks for a full refund of a bowl of prawn mee after almost finishing entire bowl

Customer asks for a full refund of a bowl of prawn mee after almost finishing entire bowl

Businesses these days really very hard to do sia. Not just because of the COVID-19 pandemic, but also have manage all the requests from customers, both reasonable and unreasonable requests… who won’t get headache leh?

On July 4, popular halal prawn noodle stall with branches in Toa Payoh, Jurong, Chai Chee and Woodlands, Deanna’s Kitchen, took to their Facebook page to share a sibei weird request from a customer.

According to the Facebook post, Deanna’s Kitchen shared that they received a email from their delivery partner Deliveroo, informing them that a particular customer who ordered prawn mee from them is asking for a full refund of a bowl of mee.

And the reason for the request of refund?

It was because the supposedly deshelled prawns came with shell.

In their Facebook post, Deanna’s Kitchen also pointed out, along with a screenshot, that the customer had already eaten 3/4 of the mee and all the clams before requesting for the refund.

Helpless, Denise from Deanna’s Kitchen also wrote in the post asking customers to show more compassion to small businesses as “it is tough running a business in this climate”.

But thankfully lah, in the updated post, Deanna’s Kitchen wrote that Deliveroo will not be deducting the refunds from their sales.

You can read the full post in the text below:

**** edited****

Deliveroo updated that they will not be deducting the refunds from our sales.

***************

Joke of the month

Our delivery partner Deliveroo emailed us to say that a customer who ordered prawn mee yesterday is asking for a full refund of a bowl of mee because the prawns came with shell.

The photo taken clearly already shows customer already eaten 3/4 of the mee and all the clams. But because of the prawns coming shelled instead of peeled, he/she sees the need to ask for a full refund.

——-

Dear customers, it is tough running a business in this climate and I hope more compassion will be shown to small businesses like ours.

We didn’t agree to the refund and we shall wait for an update from Deliveroo.

– Denise
Deanna’s Kitchen


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