A mother of a 5-yr-old daughter claimed that local budget carrier, Scoot, refused to fly with her special needs child if she did not sit in her own seat.
The plane eventually took off after an hour of verbal tussle between the family and the airline crew.
Divya George, her husband and daughter were going for a three-day vacation to Phuket via Scoot.
According to the mother, the daughter had a full ticket but she couldn’t sit alone in her seat as she would fall off and hurt her back.
The child suffers from muscular dystrophy, weighs 8.5kg and is the size of a one-year-old child.
In several posts published on Divya’s Facebook page, she shared that she needed to hold her daughter on her lap and asked for an infant seat belt.
However, not only did the airline not issue the mum with a baby belt, the captain asked the family to either deboard or leave her daughter in her own seat.
It was allegedly “the airlines lookout”.
The family claimed that while they’ve usually faced small problems on the issue of baby seatbelt, airlines have always come through for them.
Divya noted on Facebook that her daughter always had her own seat and had flown 67 flights in her five years.
If you’d like to contribute your story to us, drop us an email at editors@sureboh.sg and we’ll review it. We read each submission that comes to us within two weeks of receiving it.
