Foodpanda was down for a few hours yesterday (14 January), after there was surge in orders due to the rainy weather.
Customers who wanted to place their orders on the Foodpanda app in the afternoon were informed that the app was “experiencing system issues at the moment”.
Foodpanda’s managing director Luc Andreani said in an interview that the company had not predicted the 12% sudden increase in orders which resulted from the rainy weather.
From about 12.30pm on Sunday, the food delivery service was down as it did not have enough riders on the road to meet the increased demand.
According to Mr Andreani, customer service is Foodpanda’s primary concern. “…if there are not enough riders to ensure this, it has to temporarily take the service down until the issue can be fixed”.
Service resumed as around 3.30pm.
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