Singapore Customs warns of scam calls from its fax number asking for payment

Singapore Customs
Singapore Customs warned of scam calls and text messages that instruct recipients to make payment for the release of an item purportedly held by the agency.

Singapore Customs warned of scam calls and text messages that instruct recipients to make payment for the release of an item purportedly held by the agency.

The calls and messages are from a number that is identical to its fax number, 6250 8663, it said in its advisory.

“We would like to clarify that these text messages and calls were not made by Singapore Customs. We do not request any payment through text messages or calls,”

It added that a police report has been made.

Singapore Customs said members of the public who have received such text messages and calls should take the following precautions:

  • Ignore the text messages and calls and do not follow the sender’s/caller’s instructions
  • Indicate that you will hang up and call Singapore Customs to verify
  • Do not provide your name, NRIC number, passport details, contact details, bank account or credit card details, or other personal details to the sender/caller

Those who are unsure about the authenticity of such calls and messages can call 6355 2000 or email [email protected].


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DAM Teo

Deputy Administrator Minister (DAM) at Sure Boh Singapore
Deputy Chief Editor &
Coordinating Minister for Team Sanity and Discipline
DAM Teo

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Deputy Chief Editor & Coordinating Minister for Team Sanity and Discipline