Ms Shabana Mary Kuruvilla was going to relocate to Vietnam and she planned for her dog Charlie to follow her and her family on their Singapore Airlines flight.
Last week (2 September 2017), their 4 year old dog was supposed to board a two hour flight to Ho Chi Minh City but died in its crate while being transferred to the aircraft at Changi Airport, meaning it didn’t get to board the same flight which Ms Shabana’s family was on.
But it was only when the family had landed that Singapore Airlines told the family that the dog did not board the flight because it died before the flight.
The information that the dog had died was not given to the family before the plane took off was because “the gates had closed and they didn’t want to delay the flight”, according to Ms Shabana.
When the family took the next available flight back to Singapore to retrieve the dog’s remains, they found that it had chewed up its wee pad, before it died.
The family thinks the dog had suffered a heart attack from the stress.
Singapore Airlines said that it is conducting an investigation at the moment.
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