Grab driver refused to take my friend with his guide dog right in front of my house.
The driver turned aggressive as soon as the guide dog team entered the car. Shouted at them that he does not take any animals in his car. As my friend refuse to leave the car due to the driver’s abusive behaviour, the driver switched off the car engine and smoke in the car with all window closed.
He then came out of the car to call the police after failing to “smoke out” my friend, I tried to intervene and got abused instead.
Cut the story short. The issue was able to resolve without further incidents after the arrival of the police. The staff sergeant who handled the case was very professional and showed his sympathies for the guide dog users.
He even called the Grab personally to report the case and registered his displeasure with the way the driver conducted his business.
This is my side of my story.
Guide dog users here are still facing an uphill task to gain acceptance when taking taxi and private hired car without the benefit of the anti-discrimination law.
However, with the government’s pro-business policy, such law is highly unlikely to see the light.